OhSoBello maintain excellent customer service and satisfaction, including a guarantee of every planner and journal as it's on our Web site. You're eligible for a refund with 14 days if you're dissatisfied with your purchase due to an error on the planner or if the planner doesn't arrive.
Please see below for information on how return your planner or journal.
1. Incorrect Planner, Journal/ Damage
You're eligible for a full refund of the purchase price, including original shipping cost, if your return is the result of an error on the planner or journal part. If you receive the incorrect planner or journal or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the OhSoBello within 2 days of the estimated delivery date and in the same condition you received it in.
2. Planner/ Journal Did Not Arrive
International post : If you chose 'registered' shipping for your package then you're eligible for a full refund of the purchase price, including REGISTERED shipping cost (not including standard shipping option), if your planner, journal has not arrived as of the Estimated Delivery Date, up until 30 days past. If the tracking information indicating the planner, journal has arrived, the refund request is void. If you chose 'standard' shipping then you are not eligible for a refund if the planner does not reach you or is lost in transit.
In case where the planner, journal is returned for any of the following reasons, the refund price includes planner, journal price only: incomplete address, unclaimed, returned to sender or similar.
3. Buyer Does Not Want Item
We are happy to accept returns if you're changed your mind about a planner, journal within 2 days of the estimated delivery date and in the same condition you received it in. We recommend contacting us directly on OhSoBello@gmail.com before initiating these returns, as otherwise the return may be cancelled.
4.Please note that the following products cannot be returned:
- Products on Sale
- Products purchases in Markdown section
- Items not purchased through OhSoBello
- Customized products
If we chooses to reject your return request, you will receive a cancellation notice by email within 2 days. The return is considered to be accepted if not cancelled within 2 days. For these returns, if the planner, journal is returned in the same condition as you received it in, you'll be refunded the price of the book
( not including original or return shipping charges ).
For return, simply repackage your purchase, then fill-out completely and include : Return & Exchanges form. A brief message explaining your return/exchange is required for processing. If you have any questions, please don't hesitate contact us on OhSoBello@gmail.com.
Please send your order and your packing slip to the below address. Once we receive the product at the studio, we will notify you via email and issue a refund on your card. Any items purchased at a discounted price or personalized are final sale.
Please note that credits may take up to 10–14 days to appear on your statement.
Oh So Bello Online Returns
Apt.4 Crosstick Alley
64-65 Meath Street